We are seeking a detail-oriented and analytical RMA FA Engineer to join our team in Chupei, Taiwan. In this role, you will be responsible for investigating returned ASIC products, conducting comprehensive failure analysis, and identifying root causes to drive continuous improvement in product quality. You will work collaboratively with cross-functional teams to document findings, recommend corrective actions, and maintain accurate records of all RMA activities. The ideal candidate will demonstrate strong organizational skills, technical expertise, and the ability to communicate complex technical information clearly to stakeholders.
- Receive, inspect, and process returned merchandise according to established RMA procedures
- Conduct detailed failure analysis investigations to identify root causes of product defects
- Perform technical troubleshooting and testing on returned units using appropriate diagnostic tools and methodologies
- Document all findings, observations, and test results in comprehensive technical reports
- Analyze failure patterns and trends to identify systemic issues and areas for improvement
- Collaborate with quality assurance, engineering, and manufacturing teams to develop and implement corrective actions
- Maintain organized and accurate RMA documentation, databases, and tracking systems
- Prepare detailed technical reports and failure analysis summaries for management and stakeholder review
- Communicate findings and recommendations to internal teams and external customers as needed
- Ensure compliance with company policies, quality standards, and regulatory requirements throughout the RMA process