Reporting to the Chief Consumer Officer
We are seeking a visionary, enterprise-minded Global Sr. Director of Business Transformation & Operations to serve as the strategic right hand to the Chief Consumer Officer and a force-multiplier for the Global Consumer leadership team. This leader will architect the operating model, drive cross-functional alignment, and accelerate the execution of our global consumer strategy—ensuring the organization delivers breakthrough consumer experiences and sustained business growth.
This role sits at the intersection of strategy, operations, and organizational leadership. The ideal candidate brings exceptional business judgment, a global mindset, and the ability to translate ambition into action across a complex, matrixed environment. You will shape the rhythm of the business, orchestrate high-impact initiatives, and ensure the Consumer organization operates with clarity, discipline, and measurable impact.
Key Responsibilities
Strategic Partnership & Enterprise Leadership
- Serve as a trusted strategic partner to the Chief Consumer Officer and global leadership team, helping shape, operationalize, and execute the global consumer strategy and long-range business priorities.
- Act as an advisor, integrator, and proxy—enabling the Chief Consumer Officer to focus on the most critical decisions, relationships, and growth opportunities.
- Drive alignment across Sales, Sales Operations, Brand Marketing, Product & Packaging, Consumer Visual Identity, Operations, Finance, Global Supply, and Regional Consumer teams to ensure unified priorities and coordinated execution.
- Elevate organizational effectiveness by identifying strategic gaps, enabling decision velocity, and ensuring the Consumer organization is structured for scale.
Operating Cadence & Business Execution
- Architect and lead the global operating rhythm, including leadership team meetings, monthly and quarterly business reviews, strategic planning cycles, and cross-functional governance.
- Drive execution of enterprise-critical initiatives, ensuring accountability, transparency, and cross-functional coordination.
- Lead the end-to-end new product introduction workflow to deliver a robust, consumer-centric innovation pipeline.
- Anticipate risks, resource constraints, and operational bottlenecks—mobilizing solutions that protect performance and organizational health.
- Balance long-term strategic vision with near-term operational priorities to ensure sustained momentum.
Insights, Analytics & Performance Management
- Partner with insights, analytics, and finance teams to surface performance trends, consumer behaviors, and growth opportunities that inform strategic decisions.
- Establish the metrics, dashboards, and performance frameworks that drive accountability and operational excellence across the Consumer organization. (Need to have an operating cadence in this capacity)
- Support workforce planning, resource allocation, and organizational design to optimize efficiency and enable global scale.
Communications & Executive Storytelling
- Craft compelling narratives, executive presentations, and strategic updates for senior leadership, board-level forums, and global internal audiences.
- Streamline communication channels and decision-making processes to ensure clarity, alignment, and timely information flow.
- Strengthen organizational engagement through communication strategies that reinforce transparency, purpose, and a consumer-first culture.
Transformation, Change Leadership & Special Initiatives
- Lead or support enterprise transformation programs, consumer experience initiatives, and cross-functional efforts that elevate the brand and accelerate growth.
- Develop and execute change management strategies that drive adoption of new tools, processes, and ways of working.
- Build strong, trust-based partnerships across global and regional teams to deliver integrated, consumer-first outcomes.