OVERVIEW
As a Full-Time Floor Supervisor at our Woodbury Common Premium Outlet, you’ll play a key leadership role in a high-volume, fast-paced retail environment. You’ll work closely with the store leadership team to support daily operations, guide a team of Sales Associates, and ensure every customer receives an engaging, helpful, and brand-aligned experience—even during peak periods.
This is a great role for someone ready to step into leadership, who can bring strong retail floor presence, lead by example, and help coach others to perform at their best—while maintaining operational excellence behind the scenes.
WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:
Brand-First Mindset: You’ll be part of a team that delivers premium brand moments, even in high-volume settings.
Team Culture: Work alongside teammates who are passionate about the outdoors, style, and showing up for each other.
Growth Opportunities: Whether you're building retail experience or passionate about advancing with the brand, there’s room to grow.
Brand Events: Participate in employee-exclusive product launches and community-based events.
Outdoor Lifestyle Connection: Share your passion for the outdoors with customers who are here for both performance and value.
ESSENTIAL DUTIES & RESPONSIBILITIES
Team Leadership & Support
Act as a key floor leader, setting the tone for service, task completion, and team collaboration.
Provide on-the-spot coaching, motivation, and support to part-time and seasonal teammates.
Help execute the store’s daily plan and support store management in hitting sales and KPI goals.
Customer Experience
Deliver warm, efficient, and knowledgeable service that meets the customer where they are—whether that’s browsing quickly or looking for product advice.
Resolve escalated customer concerns with professionalism and poise.
Reinforce loss prevention behaviors and practices on the floor.
Sales & Merchandising
Model strong selling behaviors, help associates reach their goals and support peak traffic periods.
Maintain brand-level visual merchandising and product presentation standards.
Ensure promotional updates, pricing accuracy, and restocking are executed in a timely manner.
Store Operations
Keep the store floor, fitting rooms, and back-of-house areas clean and organized.
Support stock handling, inventory organization, and shipment processing.
Assist with opening/closing duties, cash wrap support, and other operational tasks as assigned.