EA Training & Development
- Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations
- Develop practical playbooks, SOPs, and training materials
- Assess readiness and support smooth transition into live client environments
- Continuously improve training based on real delivery insights
Operations & Program Management
- Oversee day-to-day performance and delivery of EAs
- Track output, identify gaps, and implement improvements quickly
- Standardize tools, workflows, and best practices across the team
- Bring structure and clarity to a fast-moving environment
Client Engagement & Delivery Support
- Support client onboarding to ensure seamless EA integration
- Join client calls where needed to maintain alignment and quality
- Act as a point of escalation for operational or service-related issues
- Work closely with internal teams to ensure strong client satisfaction
Team Leadership
- Mentor and guide EAs to maintain high standards of professionalism
- Support performance management and continuous development
- Contribute to hiring and building a strong EA bench