Support fuel transaction processing by validating accurate order details are present on Wholesale, Freight Only, and Retail orders. Quickly resolve discrepancies between driver-supplied paperwork and dispatch information to ensure on-time customer billing.
Essential Functions
1. Validate and correct orders from dispatch based the information and paperwork uploaded by drivers.
2. Work closely with the responsible teams to ensure loads are being entered and processed timely and accurately. Provide support to our Wholesale, Retail, DEF and Freight Only customers related to order information, paperwork requests, assist with credit/rebill inquiries in a timely fashion
3. Communicate missing paperwork requests to the Paperwork Resolutions group in order receive paperwork required to validate orders.
4. Ensure all data is accurate and ready for timely billing
5. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
6. Ensure all activities are in compliance with rules, regulations, policies, and procedures
7. Complete other duties as assigned