The team member listening specialist is responsible for designing, managing and continuously improving team member listening strategies that capture meaningful team member sentiment across the full team member lifecycle. This role partners closely with culture and team member journey, HR business partners, business leaders and communications to translate team member feedback into actionable insights that drive engagement, inclusion, retention and organizational effectiveness.
The ideal candidates brings a strong mix of data literacy, communication skills, curiosity, and change enablement experience, with a passion for ensuring team member voices are heard and acted upon.
Key Responsibilities
Team Member Listening Strategy and Program Management
- Design and administer enterprise team member listening programs, including engagement surveys, pulse surveys, lifecycle surveys, focus groups and ad hoc feedback mechanisms
- Assist in the development of an integrated listening roadmap aligned with business priorities, cultural goals and workforce strategies
- Ensure consistency, rigor, and best practice across all listening channels while avoiding survey fatigue
Data Analysis and Insight Generation
- Analyze quantitative and qualitative team member feedback to identify trends, risks, strengths and opportunities
- Translate complex data into clear, compelling insights tailored to different stakeholder audiences
- Create and partner with analytics team for dashboards, reports and executive-ready narratives that highlight key findings and recommended actions
Action Planning and Stakeholder Enablement
- Partner with HR business partners and leaders to drive effective action planning and follow-through based on listening results
- Provide tools and guidance to leaders to help them understand results, prioritize actions and communicate transparently with team members
- Monitor progress and effectiveness of actions taken, closing the feedback loop with team members
Collaboration and Integration
- Support change initiatives, organizational transformations and leadership programs through targeted listening efforts
- Serve as a subject matter expert on team member listening trends, benchmarks and tools
Governance, Ethics and Continuous Improvement
- Ensure team member listening practices adhere to privacy, confidentiality and ethical standards
- Evaluate and optimize survey tools, vendors and methodologies to improve response rates and data quality
- Stay current on external trends, research and innovations in team member engagement and experience