- Lead a premium customer experience at 30,000 feet
- Enjoy immediate staff travel benefits for you, family, and friends
- Permanent full time job opportunity located in Perth, Western Australia with Network Aviation
Step into a leadership role with QantasLink, part of the trusted Qantas Group. As we continue to deliver safe and exceptional service across regional Western Australia and beyond, we’re looking for Cabin Supervisors who are ready to lead by example, inspire their teams, and take the onboard experience to new heights.
As a Cabin Supervisor, you’ll be the onboard leader, guiding a team of Cabin Crew to deliver an exceptional customer journey while upholding the highest standards in safety, compliance, and professionalism.
Flying on our fleet of F100, A319, and A320 aircraft, you’ll operate to destinations such as, Karratha, and further afield to destinations like Newcastle, Darwin and Hobart to name a few, while also supporting charter flights for FIFO operations and corporate clients across Australia.
This role demands a confident communicator and natural leader with a passion for people and precision. You’ll work closely with Flight Crew and key stakeholders, coordinate inflight operations, and provide real-time feedback to drive performance and enhance the onboard environment.
Role Responsibilities:
- You lead and support cabin crew teams of 2 to 4 onboard A319, A320 and F100 aircraft, creating a positive team environment and ensuring everyone works confidently and efficiently together.
- You take responsibility for safety, service and compliance on every flight. You guide the operation, make decisions when needed, and maintain the standards expected across the Qantas Group.
- You oversee the full inflight experience, from boarding to arrival. You monitor timing, coordinate with flight crew and ground teams, and ensure customers experience a smooth and professional journey.
- You help crew build their skills through feedback, guidance and support. You reinforce consistent, high-quality performance across safety, service and teamwork.
- You set the example through your presentation, behaviour and decision making. Your professionalism shapes the onboard culture and influences how your crew deliver the experience.
How you'll lead the Qantas way:
- You maintain absolute focus on safety, lead compliance, and guide your crew through structured, calm responses in abnormal or unexpected situations. You ensure SOPs and policies are consistently followed and set the tone for a safe aircraft environment.
- You support crew wellbeing and performance through coaching, feedback and role modelling. You build confidence in your team, help them grow in their roles, and foster a positive, motivated environment on every sector.
- You drive a premium, consistent customer experience by setting clear expectations, maintaining high standards, and guiding your crew to deliver service that reflects the Qantas brand.
- You communicate decisively and respectfully with crew, flight crew, ground teams and customers. You adapt your approach depending on the situation, ensuring smooth coordination and strong relationships across the operation.
- You take accountability as the onboard leader, stay composed in a fast moving environment, and make confident, timely decisions that balance safety, customer experience and operational requirements.
Minimum Requirements:
- Experience as Cabin Crew
- Previous experience supervising or managing operational teams is essential
- Excellent interpersonal, communication, and leadership skills
- A commitment to safety, teamwork, and customer service excellence
- Ability to reach a minimum of 212cm (barefoot, both hands simultaneously)
- Maximum height of 183cm
- Current First Aid and CPR Certificate (or must be able to obtain)
- Responsible Service of Alcohol (RSA) certificate (or must be able to obtain)
- Good overall health and fitness, including the ability to swim and tread water unassisted
- Minimum 18 years of age
Why the Qantas Group?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1)
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Additionally, if you have been unsuccessful in your application previously, you will be required to wait 6 months before you can reapply and be considered.