Ancillary Business Analyst

• Drive and support the planning and execution of improvement strategies across the Seat Ancillaries portfolio, ensuring alignment with business objectives and customer needs
• Collaborate to review existing workflows, implement best-practice process enhancements, and track key performance metrics to measure impact
• Permanent position based at our Mascot Campus

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

Reporting to the Manager of Continuous Improvement, the Ancillary Business Analyst plays a key role in advancing continuous improvement initiatives within the Seat Ancillaries team, covering seating logic, chargeable seating, paid upgrades and associated policies. The analyst supports the planning and delivery of improvement strategies, leveraging best-practice methodologies to implement innovative solutions that enhance the efficiency and effectiveness of the Seat Ancillary portfolio—ultimately driving improved customer experiences.

With strong analytical skills and a keen interest in technology, the Ancillary Business Analyst is adept at developing and generating reports and using data-driven insights from both customer feedback and performance data to evaluate and enhance features and processes. They assist decision-makers by providing relevant information, supporting the creation of quality assurance testing solutions, and clearly articulating how features and processes work.

The role involves close collaboration with internal stakeholders to evaluate current processes, identify inefficiencies and opportunities, implement optimized practices, and monitor key performance indicators. The Ancillary Business Analyst contributes to innovation efforts that deliver measurable outcomes in the short, medium, and long term.

You’ll have:

• Minimum of 3 years in an analytical role
• Bachelor’s degree in a relevant field—preferably technology, business, commerce, or aviation
• Strong ability to solve complex, strategic problems
• Demonstrated success in meeting targets and deadlines
• Exceptional attention to detail
• Ability to work independently and demonstrate strong initiative
• Excellent stakeholder engagement and management skills, including both day-to-day collaboration and facilitation of structured workshops
• Solid understanding of change management principles
• Proficient in process optimisation
• Experience leading cross-functional projects and managing multiple stakeholders
• Advanced critical thinking capabilities
• Strong analytical and data interpretation skills

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Monday 11th May 2026

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship