- Challenge yourself to thrive in a high performing cross-functional Marketing Operations team
- Deliver customer-facing digital projects, content and campaigns in collaboration with marketing and business teams
- Permanent opportunity, based at our Mascot Campus
Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new business verticals such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.
The Marketing Operations Manager is responsible for the daily support and operations of marketing campaigns, platforms and processes within Qantas Loyalty. This role ensures the marketing team has the platform support needed to execute marketing activities efficiently and effectively following best practices.
Key responsibilities of this role include:
- Overseeing the planning, scheduling and governance processes of marketing activities and campaigns within Qantas Loyalty
- Championing sustainability best practices and working with suppliers to ensure all our marketing collateral in is line with our Qantas Group 2030 Sustainability goals
- Providing overall platform support and training to marketing teams as well as being a layer of escalation where needed
- Championing User Experience (UX), Accessibility, and Brand Guidelines within all digital touch points
- Owning new initiatives, features and capabilities from inception to roll out, across platforms such as Monday.com, Adobe Experience Manager, Jira etc.
- Support and troubleshooting for campaign builds across all Loyalty Marketing verticals
- Providing training and change management to stakeholders to demonstrate new capabilities, platforms and ways of working
- Managing the marketing operations budget by partnering with Finance to ensure precise forecasting, PO management, and monthly reconciliation
- Managing relationships with marketing technology vendors to ensure Qantas is leveraging the latest features and maintaining ROI.
To be considered for this role, candidates should possess:
- Previous experience in marketing operations, digital marketing or CRM/marketing automation.
- Prior knowledge of process management, ideally using platforms such as Monday.com, Jira, Confluence and Miro.
- 3+ years of experience in CMS and marketing automation platforms such as Adobe Experience Platform, Contentful, Braze etc.
- An understanding of legal compliance, regulations, privacy and consent.
- Experience in data management, audience and omni-channel journey creation.
- Proven ability to manage competing tasks, priorities, and stakeholders effectively to ensure timely campaign execution with meticulous attention to detail.
- A genuine passion for marketing technology and innovation.
- Excellent data literacy and analytical capabilities.
- Knowledge of HTML, CSS editing, or SQL is considered a distinct advantage.
- A sound understanding of Digital Asset Management platforms.
- A keen interest in emerging marketing technologies and digital industry best practices.
- Experience managing end-to-end marketing campaigns across above the line and below the line channels, with a strong focus on campaign reporting and analysis techniques.
Why Qantas?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
- We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close: 15 May 2026