We're looking for a dynamic and results-driven Level 1 Assistant Manager to join our team in Holland, United States. In this role, you'll take on a leadership position where you'll oversee daily operations, manage team performance, and ensure exceptional customer experiences. If you're someone who thrives in a fast-paced environment and has a natural ability to lead, motivate, and organize, we want to hear from you. This is your opportunity to grow your management career while making a real impact on our business success.
- Oversee all operational activities during assigned shifts, including cost controls, inventory management, cash handling, and customer relations
- Set the example by consistently following all company policies and procedures, and hold team members accountable to the same standards
- Lead, supervise, and mentor team members to ensure they meet performance expectations and deliver excellent customer service
- Manage staffing schedules, ensuring adequate coverage and communicating scheduling needs transparently with the team
- Monitor and control food costs, inventory levels, and cash reconciliation to maintain profitability
- Maintain store cleanliness, organization, and adherence to brand standards and health regulations
- Process and manage customer orders, both in-person and over the phone, with accuracy and efficiency
- Analyze operational data and complete required paperwork and reports in a timely manner
- Implement marketing initiatives and promotional activities to drive sales and customer engagement
- Address customer concerns and complaints with empathy and resolve issues promptly
- Train and develop team members on equipment operation, food preparation, and customer service protocols
- Communicate effectively with upper management regarding operational challenges, opportunities, and performance metrics
- Ensure attendance and punctuality standards are met and address performance issues constructively
- Perform all general store duties as needed, including equipment operation, food preparation, and facility maintenance