We're looking for an experienced and visionary General Manager to lead our operations at our Westwood location (100 Kinderkamack Rd.). As General Manager, you'll be the driving force behind our store's success, overseeing all aspects of daily operations while fostering a collaborative, customer-focused environment. This is your opportunity to showcase your leadership abilities, strategic thinking, and operational excellence in a dynamic, fast-paced setting where your decisions directly impact our team's performance and profitability.
- Direct and oversee all store operations during assigned shifts, ensuring seamless execution of company policies and procedures at all times
- Manage comprehensive cost controls, inventory management, and cash handling to optimize profitability and minimize waste
- Lead, mentor, and motivate a diverse team of staff members, setting the example through exceptional work ethic, professionalism, and adherence to standards
- Develop and implement staffing schedules that balance operational needs with team member availability and development opportunities
- Monitor and analyze key performance indicators (KPIs) and financial metrics to drive data-informed decision-making and continuous improvement
- Maintain rigorous food safety, health, and sanitation standards in compliance with all local and corporate regulations
- Build and sustain strong customer relationships by ensuring exceptional service delivery and addressing customer concerns with empathy and transparency
- Manage vendor relationships, coordinate product deliveries, and maintain optimal inventory levels
- Develop and execute marketing initiatives and promotional strategies to drive sales and brand awareness
- Conduct performance reviews, provide constructive feedback, and create career development plans for team members
- Prepare and maintain accurate operational paperwork, reports, and documentation
- Ensure store cleanliness, equipment maintenance, and a welcoming environment that reflects our brand standards
- Identify opportunities for innovation and operational efficiency, implementing solutions that enhance productivity
- Communicate transparently with upper management regarding store performance, challenges, and strategic recommendations