The International Business Manager (IBM) plays a critical role in the global system as the overall relationship owner across their assigned portfolio. This position is responsible, with the partnership of the IBD and RVP who are ultimately accountable, for delivering Domino’s annual budget targets for net store openings and same store sales growth for their designated portfolio. Additionally, they are responsible for ensuring their Master Franchisees are compliant with their Master Franchise Agreement (MFA) and are sufficiently capitalized to run successful operations and deliver sustainable, profitable, growth. To accomplish these objectives, the IBM must closely coordinate with all Centers of Excellence (COE), and their respective leadership, to effectively influence our Master Franchisee partners.
40% Partnership with DPI leadership and COEs to deliver Domino’s annual budget targets through impactful consulting:
- Accountable for managing the Franchisee relationship, achieving same store sales growth, EBITDA and Development targets, and driving/leading change for success.
- Achieve portfolio objectives in the areas of new unit store growth, sales and profitability by ensuring flawless execution of the market specific business plan.
- Lead the overall Business Planning Process for Business Assessment, Business Review, Planning and calibrations meeting throughout the year to ensure cross functional collaboration internally with COEs as well as externally with franchisees for ongoing business improvement efforts.
- Identify strengths and gaps in franchise ability to execute strategic plan and market objectives.
- Partner with Franchisees to develop insights using data, analytics, knowledge, and past experiences to drive short, medium, and long-term goals and business planning for their markets.
- Partner with the COEs to develop tailored annual operating plans that deliver the appropriate level of support and impact to the Master Franchisee or markets based on the segmentation model (Focus, Consult, Protect).
- Ability to support in key projects across the region to benefit the greater team (subject matter expert model)
- Effectively influence Master Franchisees’ or markets’ annual and strategic plans to drive sustainable, profitable, growth.
- Participate in regular business reviews with all markets, leveraging the business assessment tool to identify opportunities.
- Share Domino’s best practices across all key disciplines.
40% Partnership with DPI leadership and COEs to ensure compliance with the Master Franchise Agreement and protect the brand:
- As relationship owner, act as first point of contact for the Master Franchisee organization
- Embrace our franchisor role ensuring all assigned markets and Master Franchisees are in full compliance of our MFA. Partner with Business Director to put plans in place to address any gaps in compliance.
- Partner with Business Director to ensure all changes to standards and policies are communicated in a timely manner to Master Franchisees.
- Partner with COEs to provide strategic guidance and coach franchisees on market priorities and tactics for change and improvement across the business (Operations, Technology, Finance, Marketing, Supply Chain, etc.) and achieve targeted results for business plans and initiatives.
- Closely partner with the QA team to support the implementation of the overall global food safety agenda to protect the consumers we serve, and the Domino’s brand.
- Champion new global foundational capabilities (e.g., Cutting Edge Project) to help our Master Franchisees operate more effectively.
- Plan field time appropriately to gain efficiencies and utilizes all management systems and tools needed to execute highly effective in-market and virtual Franchisee touchpoints with DPI Engagement Model as framework of reference.
20% Closely support Domino’s overall relationship with Master Franchisees:
- Partner with Business Director and Regional Vice President to ensure there is a strong working relationship between Domino’s and their Master Franchisees, by making sure there is comprehensive information sharing and that key constituents are consistently engaging with our Business Consultants or COEs.
- Responsible for understanding, interpreting, upholding and enforcing consistent execution and delivery of company strategies to ensure food safety, menu compliance, trademark protection, standards, and Franchisee Agreements.
- Communicate and implement changes to standards, policies and contracts with Franchisees and follow up on all issues within the franchisee contract in partnership with legal.
- Work with COEs and manage the variance process and ensure franchisee compliance.
- Be familiar with Pulse, PWR Reporting, Domino’s Connect, PieNet and Learning resources to be able to provide guidance to franchisees to improve business results.
- Partner with the Business Director/RVP to ensure the Master Franchisee or market leadership is clear on Domino’s annual and 2030 objectives, including key global initiatives (e.g., voice of the customer).