We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.
- Respond to customer inquiries via phone, email, and in-person interactions
- Address and resolve customer complaints in a timely and professional manner
- Process orders, refunds, and exchanges accurately
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to ensure customer satisfaction
- Document customer interactions and update customer records in our system
- Identify and escalate complex issues to appropriate team members when necessary
- Contribute to a positive team environment and support colleagues as needed