Job Description: Pizza Maker / Customer Service Representative (CSR )
Position Title: Customer Service Representative (CSR) / Pizza Maker
Reports To: Assistant Manager / General Manager
FLSA Status: Non-Exempt
Location: Store Level
Position Summary
A Customer Service Representative (CSR) plays a key role in delivering exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant.
CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products.
Essential Job Functions
Customer Service
- Greet customers in person and over the phone in a friendly and professional manner
- Take order taking accuracy
- Answer questions about menu items, specials, and promotions
- Resolve customer concerns and escalate issues to management when necessary
Food Preparation
- Prepare pizzas and other menu items according to company standards
- Follow food safety and sanitation guidelines
- Ensure products are prepared quickly, accurately, and consistently
- Maintain portion control and product quality
Store Operations
- Operate cash registers and handle cash transactions accurately
- Assist with stocking food items and supplies
- Maintain a clean and organized work area
- Help with opening and closing duties as assigned
Team Support
- Work collaboratively with team members to ensure efficient store operations
- Assist delivery drivers and management when needed
- Follow company policies, procedures, and safety guidelines
Qualifications
- Must be at least 16 years old (or meet state minimum age requirements)
- Ability to work in a fast-paced team environment
- Strong communication and customer service skills
- Basic math and cash-handling skills preferred
- Ability to follow instructions and work with minimal supervision
Physical Requirements
- Ability to stand for extended periods of time
- Ability to lift up to 25 pounds
- Ability to reach, bend, stoop, and move quickly in a busy kitchen environment
- Ability to work near hot ovens and kitchen equipment