SUMMARY
The Assistant General Manager must be fully capable of running the store and managing the store team in the absence of the General Manager. The Assistant General Manager will manage the store during low and high-volume periods, opening and closing hours, and all things in between. The Assistant General Manager will represent the Domino’s brand inside and outside of the store and will be the “right-hand” to the General Manager.
RESPONSIBILITIES
(40%) Manage Store Operations and Drive Results
Manage P&L with the support of the GM to meet operational goals and budget including EBITDA, ADT, OER, PCYA, CSAT, Food, Labor and more.
Manage and improve service times
Ensure store is meeting operational excellence at all times; complete self-operations evaluation reports, and train in-store managers on process to ensure food, safety, etc. are meeting or exceeding standards
Track and monitor CSAT and make operational adjustments
Drive top-line sales and bottom-line results through local store marketing, new customer acquisition and orders and customer loyalty
Set and communicate store goals with in-store managers and team
Lead and delegate responsibilities and tasks, leveraging each team member’s strengths (i.e. prepping food, cleaning/sanitation, stocking boxes, etc.)
Ensure store is operating efficiently during all business hours, including being fully prepared for open, rush, and close
Oversee inventory management and food safety to ensure accuracy and efficiency; ensure employees are following procedures for shelf life and product dating
Oversee and train team members and managers on how to properly checkout at the end of a shift to ensure proper cash management and compliance
Coach the team on upselling orders
(30%) Recruit, Develop and Retain Best in Class Talent
Manage store recruiting activities and Applicant Tracking System (ATS) to schedule, interview, and assist with the hiring of new team members
Conduct interviews and assess candidate fit for in-store positions with support from GM
Help support new hire orientation and onboarding process while staying compliant with all labor laws
Ensure staffing meets business needs
Train and develop Assistant Managers on operational excellence and people practices
Assess talent and provide coaching, feedback and development in partnership with GM, MCO and Human Resources
Manage and enforce training completion for all store team members
Consistently set clear expectations and hold others accountable to them
Communicate openly, constantly, and consistently with the team
Recognize team members and celebrate successes
Drive engagement, inclusion and retention in accordance with our Domino’s values, policies and procedures
Create a positive environment in your store that results in high team member engagement and retention
(20%) Provide Best in Class Customer Service
Build relationships with frequent customers, local business, and schools and identify new partnerships in the community
Review and respond quickly to customer feedback; manage customer care complaints and online feedback channels
Ensure all team members are providing excellent customer service
Monitor team performance from a customer’s point of view and recognize good performance from the team
Ensure all team members remain in proper image throughout duration of their shift
(5%) Maintain Food Safety and Team Member Safety
Promote team member safety inside and outside of the store by consistently communicating the importance of safety
Ensure all procedures for safety and security incidents are being followed and executed
Ensure all safety incidents are reported to the Safety Hotline
Ensure the store is meeting all food safety standards
Identify high-risk practices and implement changes to reduce risk of injuries and incidents with support of GM
Partner with Safety & Loss Prevention on any safety related concerns or incidents
Ensure delivery experts are following all cash and food safety procedures; by conducting call backs, using lock boxes, and following safe delivery protocols
Monitor, prevent, and react to any shortages in the store
Coach team members on proper cash handling and deposit procedures
Ensure the deposit (armored car service, or TMs to the bank) is being completed safely and accurately
(5%) Operate and Troubleshoot Technology
Help lead the change management effort that is associated with all technical innovation
Proactively check, operate, and troubleshoot systems as directed by a GM
Coach other team members on how to troubleshoot store systems and equipment
Leverage recommended operations technology to complete and track routines