SUMMARY
Responsible for delivering food to customers. Receives cash payments and verifies credit card information for orders received telephonically. Needs to project a favorable image of the restaurant. Incumbent is responsible for providing his/her own vehicle with insurance for deliveries.
RESPONSIBILITIES
(60%) Provide Best in Class Customer Service
Greet customers on all deliveries with a positive attitude
Deliver products to the specific location requested by the customer
Ensure all orders are accurate, verify customer information and complete customer callbacks before leaving the store
Respond promptly to any customer concerns or inquiries and correct any service issues
(10%) Maintain Image and Cleanliness of the Store
Maintain image by wearing a clean uniform, and keeping the store clean and organized
Maintain personal hygiene and company image standards (i.e. washing hands often, wearing hat to protect food, keep personal grooming standards, etc.)
Clean and sanitize the store and maintain all cleanliness responsibilities (hot bags, counters, phones, monitors, keyboards, credit card readers, door handles, lobby, dishes etc.)
(10%) Operate Store Technology
Operate the store POS system
Use the driver app with every delivery
Use Zenput to check-in, check-out, etc.
Use the scheduling app to provide availability, arrange personal schedule and review available shifts
(10%) Maintain Food and Team Member Safety
Keep food safe on deliveries by maintaining food safety standards
Maintain a clean vehicle and hot bags and park in a safe location while on deliveries
Prepare for deliveries by prepping ahead of the delivery (gas, GPS app, bank, pen, etc.)
Always Drive (or ride) safely and defensively
Assess, maintain, clean and sanitize eBikes before and after each shift
Handle cash safely and securely and drop all cash and receipts with customer information after each delivery
(10%) Store Operations
Assist customers with carryout and deliver carside orders to customers when needed
Take occasional phone orders
Restock the reach-in cooler and other items
Placie boxtoppers on all Domino’s products and deliver flyers or door hangers to market the store