SUMMARY: Domino’s Pizza Team USA team members are an inclusive, fun, and friendly group of people. We strive for teams of happy, motivated and dedicated staff with a passion for providing the best possible service to our customers. The Customer Service Representative (CSR) is responsible for providing quality customer service as well as making our delicious food with pride.
Salary: $12.80 per hour
RESPONSIBILITIES
(50%) Provide Best in Class Customer Service
Greet customers that enter the Domino’s store with a positive attitude
Answer phones to assist with customers’ orders and other inquiries
Take payments over the phone and in-store
Assist customers with menu questions, specials and offer the best deals
Upsell on orders by asking if customers want any sides
Deliver carside orders to customers using carside delivery option
Respond promptly to any customer concerns or inquiries and correct any service issues
(30%) Assist with Store Operations
Prepare ingredients by following the bin guide, date them, and then refrigerate ingredients, rotate dough, etc.
Operate store technology and equipment, such as: store phones, makeline module, starting/stopping the oven, washer and dryer, etc.
Make products by stretching, saucing, and topping the product
Make shoulder surfing orders by making orders in advance, load it when it pops onto the makeline monitor, etc.
Troubleshoot technology issues, such as: fixing the label printer, troubleshooting the kiosk, card readers, etc.
Place boxtoppers on all Domino’s products
(10%) Maintain Image and Cleanliness of the Store
Maintain image by wearing a clean uniform, and keeping the store clean and organized
Maintain personal hygiene and company image standards (i.e. washing hands often, wearing hat to protect food, keep personal grooming standards, etc.)
Clean and sanitize the store and maintain all cleanliness responsibilities
(10%) Maintain Food and Team Member Safety
Monitor expired food and throw out expired product when necessary
Mop up spills, post “Caution Wet” sign on mop areas, proactively clean the floor from hazards, etc.