We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.
- Answer incoming customer calls, emails, and chat messages in a timely and professional manner
- Provide accurate information about our products and services
- Process orders, refunds, and exchanges efficiently
- Identify and escalate complex issues to appropriate departments
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to ensure customer satisfaction
- Stay updated on company policies, products, and services
- Participate in ongoing training and development programs
- Contribute to a positive work environment by supporting team goals