We're looking for a dedicated and professional Customer Service Representative to join our Domino's Pizza franchise team in Lincoln, United States. In this role, you will start as a customer service representative focused on taking orders and assisting customers, while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands-on experience and mentorship.
Core Customer Service Responsibilities:
- Take customer orders accurately via phone, online platforms, and in-person, ensuring all special requests and preferences are captured correctly
- Assist customers with menu selections, pricing, promotions, and delivery options in a friendly and knowledgeable manner
- Process payments and handle cash transactions with accuracy and integrity
- Respond to customer inquiries and resolve complaints promptly and professionally, finding solutions that satisfy customers and maintain brand reputation
- Coordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on time
- Maintain accurate records of customer orders, special requests, and interactions
- Ensure compliance with company standards, food safety protocols, and quality assurance measures
Shift Leadership Development Responsibilities:
- Learn shift operations and team dynamics by shadowing experienced shift leads
- Gradually assume responsibility for supporting shift team members and ensuring adherence to company policies, procedures, and operational standards
- Assist in training new team members on order-taking protocols, customer service procedures, POS system usage, and company standards
- Develop skills in monitoring team performance, order accuracy, and customer satisfaction under guidance
- Learn shift scheduling, staffing coordination, and resource allocation to support operational efficiency during peak and off-peak hours
- Communicate shift observations, order metrics, and performance feedback to management as directed