The Sr. Manager of Food Safety & Quality Assurance (FSQA) has a broad accountability for Domino’s store food safety programs. This team leader will ensure successful risk assessment and risk mitigation program implementation and execution.
For Domino’s International and U.S. business, the Sr. Manager FSQA role collaborates closely with Domestic and International Business and FSQA teams to ensure that store food safety standard, auditing, reporting, and escalation programs are developed and executed. This role will also oversee the collaboration with Operations teammates to strategize, develop and implement store food safety risk reduction programs.
The Sr. Manager FSQA may collaborate with other FSQA and operations teammates to support complaint and crisis management activities.
Location: Ann Arbor, MI (Hybrid role requiring four days per week onsite at corporate headquarters, with one remote day)
Main responsibilities
- Provides strategic key inputs and supports FSQA, cross functional, and franchisee team efforts to establish short-term (annual) and long-term (3-5 years) strategic goals and priorities, to develop execution roadmap, and to deliver key results.
- Leads store food safety and regulatory “end-to-end” program including risk assessment, standards development, audit, compliance, escalation, crisis management and risk mitigation strategy, tactics and execution.
- Helps build and drive accountability with U.S. business to meet Domino’s and regulatory standards. Works very closely with International FSQA and business teams to ensure that international auditing programs are cross-functional. Leads cross functional team to create and execute strategy and tactics to reduce store food safety risk. Drives learnings and best practices to international markets and teammates.
- Builds regulatory and industry relationships as appropriate to facilitate store food safety accountability. Builds and maintains close relationships with audit suppliers to ensure collaboration and smooth implementation.
- Oversees Store Food Safety “Center of Excellence”. Consults with international teammates and master franchisees, as appropriate, to build their accountability and capability for “farm-to-fork” food safety, regulatory, and ingredient quality programs.
- Supports teammates and franchisees on timely solutions and corrective actions that lead to compliance.
- Builds franchisee risk reduction capability by developing and implementing training and continuous improvement programs. Provides meaningful input to the evolution of Corporate Evaluation program.
- Acts as the store food safety knowledge hub for existing and emerging regulations, standards and guidance documents & to build capability of QA and business teammates.
- Plans, prepares and/or presents relevant content at the International Committee, Department and other key meetings.
- Manages team to perform against objectives and key results that tie to department and company priorities. Provides clear accountability and authority to FSQA teammates and ensures the team support and resourcing is commensurate with expectations.
- Builds department employee engagement scores year over year. Acts as a coach to support team member learning and professional growth.