We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.
- Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
- Process customer orders, ensuring accuracy and timeliness
- Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
- Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
- Collaborate with team members to ensure smooth operations and consistent customer service
- Enter and update customer information in our database systems
- Assist in maintaining a clean and organized work environment
- Participate in team meetings and training sessions to enhance skills and knowledge
- Identify and escalate complex issues to appropriate departments or management when necessary
- Meet or exceed established performance metrics and quality standards