The General Manager (GM) is responsible for overall store performance, team leadership, and operational excellence. The GM leads by example, follows all RPM and Domino’s policies 100% of the time, and holds the team accountable to the same standards. This role drives results through people development, food safety, customer service, and financial performance.
KEY RESPONSIBILITIES
• Lead, train, coach, and develop Team Members using RPM training tools.
• Foster a positive, high-energy culture that values accountability and teamwork.
• Ensure compliance with all RPM, Domino’s, safety, security, and health department standards.
• Deliver consistent product quality, service, and store image.
• Manage sales, labor, inventory, cash handling, scheduling, and forecasting.
• Execute local store marketing and represent RPM as a Brand Ambassador.
• Uphold and represent RPM and Domino’s brand standards.
• Support scheduling, labor management, attendance, and punctuality.
• Resolve customer and Team Member concerns with a sense of ownership.
• Operate all store equipment, including ovens and food preparation tools.
• Demonstrate effective time management and multi-tasking skills.
• Maintain a positive, fun, and engaging environment for Customers and Team Members.
• Work a schedule of 40 plus hours a week based on business needs, including nights, weekends, and holidays.