The Ancillary Services Associate is a key contributor on our Ancillary Services team to successfully onboard physician practices to Privia’s physician office lab (POL) and other ancillary offerings. This individual will also be responsible for supporting a cluster of care center’s ancillary services needs to drive overall results.
- Work closely with the Ancillary Services team to identify opportunities to drive ordering and collection workflow improvements at our care centers
- Collaborate with vendor partner(s) and various internal PMG departments to optimize care center workflows
- Utilize performance reports to identify and optimize workflows to drive revenue growth
- Monitor performance against key objectives, strategic plans
- Engage Operations team in Care Center conversions.
- Proactively monitor and support Care Centers to ensure timely service and issue resolution.
- Work collaboratively with Customer Service to triage and manage issues from Care Centers.
- Train physicians, providers, and office staff on processes and technologies.
- Perform basic analytics functions as necessary.
- Assist team members with ad-hoc projects, analytics, and support.
- Demonstrate strategic thinking skills and assess situations carefully; delivering clear recommendations
- Provide best-in-class customer service to physician practices to ensure issues are resolved and clients are satisfied.
- Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.
- Other duties as assigned.