Practice integration associate

Travel Required: Yes, 15% 

A key member of the Practice Integration team, the Practice Integration Associate helps to drive Privia’s process in onboarding and integrating top doctors into our national high performance network. The Practice Integration Associate serves as a key point person for all of the market-based and national Practice Integration team members, facilitating seamless coordination and communication. Additionally, you'll provide centralized knowledge management, support team member onboarding activities, and contribute to the development of optimal operating models for efficient work processes.

Primary Job Duties:

Knowledge Management

• Own and manage documentation, policies, and processes for Implementation and Training, often times across multiple teams at Privia; lead efforts to review and revise documentation and policies quarterly
• Manage updates to team wide project management tools and care center account tools (e.g. Monday.com, Salesforce, Privia University)
• Manage updates to Implementation and Training team intranet
• Manage incoming requests for training materials and knowledge articles
• Support and work with Directors to document new processes and roll out adjustments where needed on the project plan and team resources.
• Review and communicate content changes during Implementation, Training, or Practice Integration team meetings

Team Onboarding & Training

• An expert on the Privia Implementation and Training team processes, tools, and systems including the athenaOne EHR platform
• Own the creation and updates for all team onboarding documentation, including videos, guides, and playbooks
• Coordinate onboarding activities across resources and markets to create a streamlined experience
• Develop and facilitate skills assessment upon hire and annually thereafter
• Develop and facilitate teach back sessions for Implementation and Training team members
• Coordinate and execute ad hoc skill or knowledge based team trainings as opportunities are identified by Directors

Team Coordination, Communication and Support

• Document meeting minutes and coordinate follow up activities for Implementation and Training team meetings
• Provide issue management tracking, resolution, and ongoing support
• Establish strong relationships with our market based team members 
• Provide go-live support, as needed
• Publish and maintain Privia Connect Knowledge articles
• Manage and maintain the Practice Integration team calendar, team site, and Department wide monthly meeting
• Maintain the department’s NHO slide deck and manage the host assignments

Reporting

• Create and maintain implementation and training team metric trackers, reports, and dashboards
• Manage, organize, and ensure accuracy of care center data in Salesforce and Monday.com
• Run and distribute athenaNet eLearning reports across markets
• Run and distribute biweekly Implementation reports for athenaOne onboarding teams
• Review and disseminate post-live surveys to market/team leadership as feedback comes in
• Create newly closed Care Center acronyms to kick off Privia’s implementation process