The Sr. Practice Manager reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
The Sr. Practice Manager is responsible for managing complex clinical programs that require ongoing collaboration across business units, operations of one or more practice sites and supervising both clinical and administrative support staff (~80 FTEs).
Responsibilities:
- Manage the office’s front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.
- Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
- Conduct supply purchasing via the Group’s on-line ordering and shopping list system within specified budget.
- Report monthly productivity results to providers and staff.
- Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from NMG’s Central Office.
- Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances and processing of clean super bill batches, in-house cash balances, and bank deposits to influence profitability.
- Serve as an active participant in corporate committees and task forces.
- Provide financial analysis to facilitate planning and cash flow management and review variance explanations.
- Communicate budget and variance information to professional staff.
- Gain comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities.
- Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment.
- Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback.