1.0FTE
Exempt
Admission Process & Liaison Activities:
- Clinically assesses referred patients at targeted hospitals daily and develops a rounding schedule to meet the needs of physicians, customers, families and discharge planners.
- Responds to patients, families, and discharge planners within 24 hours with results of clinical review and ongoing needs.
- Collects demographic, financial, and medical information and forwards to the appropriate Admission Representative.
- Evaluates medical information to determine appropriate level of care, rehabilitation criteria, and medical stability in conjunction with Medical staff and hospital policy.
- Works as the liaison case manager with the internal and external case management team to provide a cost-effective plan for each client.
- Works through in-house admission staff to complete financial, pre-certification, MMG consult (if necessary), and coordination of planned transfer date.
- Informs discharge planners, internal and external and admissions staff of planned admission date.
- Coordinates a smooth transition from the referring facility or site to the rehabilitation setting.
- Recommends and refers the appropriate care for candidates who are denied admission.
- Provides coverage at other hospitals outside of assigned targeted area as needed or assigned.
- Discusses admission requirements (i.e., clothing needs, insurance cards, visiting hours, equipment, etc.) with patient/family by providing written information as needed.
- Maintains a positive, professional demeanor and presents situations in a positive light in all interactions with referral sources.
- Demonstrates positive communication between customers and referral sources at all times.
Outreach & Marketing Activities:
- Discusses bed status and proactively seeks out opportunities for meeting potential patients and families who may need rehabilitation at all levels of care.
- Maintains a thorough knowledge of facilities, products, services and acuity trends.
- Identifies and facilitates educational opportunities to hospitals in targeted area to increase awareness about Marianjoy programs and services.
- Develops and maintains ongoing, positive relationships with key contacts/discharge planners/referral sources and physicians by providing attentive customer service.
- Develops rapport with clients and their family members or significant others.
- Conducts other duties including exhibiting and providing tours.
- Serves as a contact person for the rehabilitation team, internal admissions team, clients and external sources to enhance outcomes.
- Promotes good public relations with patients, healthcare providers and other involved people.
- Proactively finds ways to facilitate meeting the needs of referring personnel within referring hospitals.
- Exhibits professional behavior as a facility representative.
Documentation:
- Completes and submits all required reporting and documentation in timely manner to include medical intakes, activity reports, call/ rounding schedules, in-service reports and expense reports and others as required.
- Attends all scheduled sales, marketing, and departmental meetings.
- Reports changes in targeted hospitals, possible effects, and action plans for the changing situations to the Director or designee as appropriate.