The Tenant Services Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
Responsibilities:
- Provide a single point of contact for Property Operations customer service demonstrating a positive, enthusiastic customer service experience.
- Performing this function often involves face-to-face tenant contact.
- Assesses tenant and service needs for the property and assigns priority to each request.
- Directs and monitors service requests to assigned staff.
- Resolves complex or critical situations involving tenants and visitors: consults manager for guidance as needed (e.g., complaints, etc.) or provides recommendations for resolution to manager.
- Facilitates a multi-disciplinary and collaborative approach to tenant and visitor customer service and interdepartmental problem solving/service delivery.
- Identifies, analyzes, and communicates key tenant service issues/trends and reports findings and recommendations to management.
- Provides vendor and contractor management through scheduling of services, adhering to contract requirements including insurance compliance, obtaining bids, processing of requisitions and invoices, managing purchase orders, and meeting with account representatives to ensure customer satisfaction.
- Assists in the preparation of the annual expense budget, provides proposals to tenants for additional services and coordinates billing in accordance with the lease, and coordinates building expense projects.
- Independently plan and executes activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications, in support of projects and meetings as appropriate.
- Assists with developing and maintaining policies, procedures, reference material and related tools with team and Manager to ensure tenant/visitor satisfaction goals are met.
- Authors responses on behalf of Manager or department.
- Performs other duties as assigned by Manager.
Additional Responsibilities:
- Utilizes appropriate resources within the institution, division, and department to manage and complete each assigned task and/or project.
- Develops and maintains relationships with all customers and suppliers, especially vendors who support equipment within the department.
- Provides support to Division Director and Vice President as needed.
- Plans, executes, and resolves all routine technical needs of the Property Operations office.
- Sets meeting priorities, identifies objectives and materials needed for meetings, and exercises judgment to ensure appropriate parties attend meeting.
- EOE Minorities/Women/Disabled/Veterans.
- VEVRAA Federal Contractor.