The Customer Service Sales Coordinator administers world class customer service while adhering to all internal and external guidelines (e.g., customer contracts, company policies and procedures, etc.)Through effective and efficient use of our company resources (e.g., manufacturing assets, systems and software, support staff). Other requirements include the development and maintenance of strong and positive partnerships with customers and internal business partners. This position contributes to the success of O-I Packaging Solutions (PS) strategic business priorities by providing service levels that improve operational excellence for our company and our customers.
The Customer Service Sales Coordinator will:
- Provides internal business partners with insight on customers’ requirements, expectations and other pertinent competitive information.
- Consistently follows order entry processes and procedures to ensure order entry accuracy.
- Regularly reviews open orders to ensure completion through billing.
- Collaborates with internal business partners to support the management of customers’ glass container needs/requirements against production, shipments and inventory (PSI). Provide reports as needed.
- Responsible for logging customer complaints and collaborating with Credit Analysts concerning claims
- Facilitate unplanned repacks
- Communicate priority crossings to Operations.
- Generates customer specific reports (e.g., finished good and packaging material inventory, sales, and shipments),
- Communicates Customer Owned Packaging requirements to the customer.
- Support Sales Management on New Business Development (e.g., sample orders, stock price list quote)
- Contributes to overall sales and margin improvement by identifying and capturing margin leakage opportunities, e.g., out-of-pattern shipment, less-than-minimum run-up charge, over-aged inventory.
SCOPE AND IMPACT
The SSC is the primary point of contact between OIPS and our customers. SSC's must maintain a positive attitude, coordinate customer service functions, and engage the appropriate internal business partners to meet/exceed customers’ requirements.