To support the continued growth of our Global MSP business, Nexthink decided to expand the MSP Technical Services team by adding a new Technical Services Partner Manager (TS PM) role. As a new function in our global partner team and will be critical for the 2026 transformation of how Nexthink partners with and enables its strategic global partners.
The TS PM owns the full technical relationship with one or more assigned MSP/GSI partners, covering six pillars: Pre-Sales Enablement, Technical Enablement, Offering Integration, Project Delivery Readiness, Value Tracking, and Partner Maturity. This is a strategic, partner-facing role that bridges commercial objectives with technical execution.
The ultimate goal of the TS PM is Net New Business growth and partner self-sufficiency: partners that can sell, deliver, and evolve their Nexthink-based offerings independently.
Key responsibilities include:
- Own the partner technical relationship across all six TS PM pillars, acting as the primary accountability point for partner maturity progression and technical outcomes.
- Build, coordinate, and execute partner-specific Technical Enablement Plan across pre-sales and post-sales tracks, enabling partners to independently identify, position, demonstrate, and deliver Nexthink value.
- Drive Nexthink integration into the partner's service offerings, ensuring capability alignment with partner go-to-market priorities.
- Influence and work with partners to improve their maturity tracking progress against quarterly targets.
- Coordinating with the Technical Services pools to ensure the right technical resources are engaged at the right time.
- Nurture and develop relationships with the partner technical leadership team.
The role:
- Nexthink SME and internal thought leader across the assigned partner portfolio, with a deep understanding of the Nexthink platform and how it maps to the partner service portfolio.
- Own and maintain partner maturity scores at the BU/Geography level conducting quarterly reviews and driving improvement actions.
- Design and execute structured enablement programs across pre-sales tracks (Build Offering, Sell, Evolve Offering) and post-sales tracks (Project Delivery, DEXOps and Value Realization).
- Serve as the governance anchor for the partner relationship: maintain coverage plans, coordinate resource requests, enforce SFDC discipline for opportunity-based engagements, and escalate blockers.
- Oversee partner readiness for new Nexthink features, solutions, roadmap updates, and services, ensuring awareness across technical influencers and decision-makers within the partner organization.
- Act as the partner advocate internally, conveying partner requirements, feature requests, and strategic feedback to Nexthink Product Management and Executive Leadership.
- Collaborate with partners to embed Nexthink into existing and new managed service offerings, contributing to joint business cases and co-developed service definitions.
- Support partner pre-sales teams during active sales opportunities, including POV, product demos, and RFP responses where partner capability is insufficient.
- Assist with partner-facing marketing and awareness activities such as case studies, white papers, and joint collateral aligned to the partner service portfolio.
- Participate in QBRs, partner business reviews, and internal governance forums, maintaining a clear narrative on partner health and maturity trajectory.
- Work across multiple stakeholder functions within partner organisations (COEs, Portfolio, Architect, delivery teams, IT Security, ITSM) to build broad sponsorship for Nexthink adoption.
This is a field-based role requiring periodic travel to partner offices in Europe, North America and India.