Responsible for proactively contacting customers to collect outstanding payments, ensuring timely cash inflow and reducing Days Sales Outstanding
Handles billing disputes, coordinates with internal teams to resolve issues, and monitors credit risk to maintain healthy customer relationships and minimize bad debt.
Work Experience
Essential:
Strong knowledge of Collections
Working knowledge of SAP Finance module
Experience in shared services/customer facing environment
Understanding of standard operating procedures
Good understanding of the AR cycle
Knowledge of system, applications, operating tools, metrics and excel
Good communication skills, plus good verbal & written presentation skills
Flexibility to work within a high growth, rapidly changing environment
Ability to self-motivate and initiate change
Ability to work with colleagues at all levels
Collections Responsibilities
Contact customers via email, phone, or portals to follow up on overdue invoices.
Review and analyze accounts receivable aging reports to prioritize collection efforts
Identify and resolve billing disputes or discrepancies that delay payments.
Record and monitor customer promises to pay and follow up accordingly
Send systematic reminders and escalation notices based on aging buckets
Provide inputs to finance teams for accurate cash flow forecasting
Reconcile customer accounts to ensure accurate outstanding balances
Coordinate to confirm payment status and resolve unapplied cash issues
Escalate high-risk or non-responsive accounts to senior management
Identify customers with deteriorating payment behavior and flag for credit review
Generate collection performance reports.
Maintain records of all collection activities for audit and compliance purposes.
Build and maintain professional relationships with customer finance contacts.
Suggest and implement improvements to enhance collection effectiveness.
Ensure all collections are posted and disputes are addressed before financial close.