Please note, role can be remote or hybrid, subject to location.
We are seeking a highly capable Oracle Database Application and Support Team Lead who remains hands‑on technically, while providing technical leadership and direction to a team of analysts.
The role supports 100+ customer environments, including high‑profile Public Sector organisations, across on‑premises, private cloud, and public cloud platforms.
This is a working technical lead role, where the successful candidate will spend a portion of their time engaged in database administration, troubleshooting, upgrades, and application support.
Main Responsibilities
Hands‑On Technical Responsibilities
- Function as a senior technical engineer for Oracle Database platforms and associated application stacks.
- Perform and lead Oracle Database upgrades, patching, and software deployments in customer environments.
- Conduct 3rd‑line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems.
- Proactively review monitoring, capacity, performance, and backup metrics; implement corrective actions before customer impact occurs.
- Maintain robust backup, recovery, and restore solutions, with objective of improving operational effectiveness.
- Lead technical input and support the team in major incidents and problem investigations, completing root cause analysis and implementing preventative fixes.
- Maintain and improve technical documentation, runbooks, and support procedures
Technical Leadership
- Function as the primary escalation point for complex Oracle and application‑related issues.
- Collaborate with analysts from other teams on live issues, upgrades, and changes, providing real‑time guidance and technical direction.
- Set technical standards and best practices for database administration and application support.
- Review and quality‑check technical changes before implementation.
- Serve as a technical mentor, raising the overall capability of the team through knowledge sharing and coaching.
Customer & Stakeholder Engagement
- Engage directly with customers as lead to schedule work and manage conflicting priorities.
- Translate complex technical issues into clear, practical explanations for customers and internal stakeholders.
- Provide recommendations to customers on stability, performance, resilience, and upgrade planning.
Continuous Improvement & Automation
- Identify inefficiencies within the service and directly contribute to:
- Scripted maintenance
- Automated health checks
- Standardised deployment and upgrade processes
- Drive improvements that reduce manual effort, improve reliability, and enhance customer outcomes.
- Work closely with Networks, UNIX/Linux, Cloud Ops, and Application teams to resolve cross‑platform issues.