Summary
Responsible for assisting to supervise the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
Essential Functions
- Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
- Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
- Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
- Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
- Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists
- Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
- Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
- Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
- Acts as Environmental Health & Safety Team representative for the employees
- Maintains projected labor budgets. Adjust operations as necessary to budgets, including weekly work schedules.
- Maintain a clean, safe and professional work area.
- Ensure proper hiring, and training content are maintained.
- Ensure the workforce is trained and proficient at operating venues.
- Provide additional support for special events/projects, and venue supervision etc.
- Lead workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning.
- Performs other duties as assigned