Summary
Responsible for assisting the Studio Tour Driver Manager with managing the Studio Tour Driver staff, Teamsters - Local 399, also includes managing the day-to-day operation of the Studio Tour.
Essential Functions
- Assist the Manager in hiring, training and development of Teamsters Local 399 driver staff.
- Responsible for managing all employees by setting work expectations and leadership standards. Offering consistent and timely feedback to hourly staff to ensure effective communication between management and staff.
- Develop and implement programs to improve guest and employee satisfaction. Ensure appropriate and timely investigation of vehicle accidents and response to guest and employee concerns.
- Oversee employee reviews and counseling to ensure all guidelines and policies are followed. Encourages employee development and participate in employee interviews for Lead and Seasonal Supervisor positions.
- Work closely with other unions B-192, Studio Guides and Studio Tour Ambassadors.
- Coordinates and maintains the daily tour route while working with other departments such as Lower Lot, Special Events and Technical Services.
- Serve as designated duty manager for the daily studio tour operation, weekly as scheduled.
- Assists in creating, maintaining and supporting the labor and non-labor budgets.
- Review and approve all hourly staff time and attendance forms for accuracy.
- Provide daily summary of day-to-day operations.
- Work closely with garage personnel on tram and vehicle maintenance.
- Develop and drive programs to build a culture of driver technical proficiency and safety.
- Ensure staff is in compliance with associated DOT, California Ride Safety, and other regulatory requirements.