Supervisor, Media Operations

NBCUniversal’s Media Operations Center is home to multiple teams that support the inbound and outbound digital delivery of NBCUniversal content in a 24/7/365 environment. One of these teams is Quality Control (QC), which plays a critical role in ensuring content delivered to both linear and nonlinear playout destinations meet all technical and operational requirements.

The QC team is responsible for screening broadcast content through real‑time monitoring and spot checks. In support of Peacock, Broadcast, Studio, International, and Digital Supply Chain workflows, QC also captures key metadata on longform assets that enables viewer‑facing functionality such as “Skip Intro.” All NBCUniversal longform content, promos, commercials, and graphics flow through QC for validation, with issues identified and escalated according to established operational procedures.

QC operates at significant scale, processing extremely high content volumes with turnaround times that can be as short as 15 minutes. To ensure a high level of reliability and consistency, technicians complete an extensive training and certification process across multiple standard operating procedures, supporting near‑continuous accuracy in a mission‑critical environment. 

The Supervisor, Media Operations provides hands‑on leadership within QC leading a 24x7 operation that encompasses all aspects of the digital supply chain including content QC, language QC, and client delivery.

Key Responsibilities:

• Supervise and lead a team of Media Operations technicians to successfully execute departmental reliability and performance goals.
• Manage hiring, training, scheduling, coaching, and performance management of direct reports.
• Provide day‑to‑day operational coordination including troubleshooting, issue escalation, and workload prioritization.
• Lead and serve as project manager for new workflows, tools, and technology development and implementation.
• Ensure the creation, implementation, and ongoing maintenance of Standard Operating Procedures (SOPs).
• Maintain training matrices and ensure all technicians receive appropriate onboarding and ongoing training.
• Serve as operational lead during outages and incident bridges; identify trends and conduct root cause analysis with recommended corrective actions.
• Identify opportunities within new or legacy workflows to improve efficiency and productivity.
• Provide leadership coverage in the absence of the Manager as required.
• Perform additional duties as assigned.