The Overnight Coordinator supports 24/7 operations at NBCUniversal’s Corporate Headquarters at 30 Rockefeller Plaza, ensuring a safe, secure, and seamless experience for employees, guests, and visitors during overnight hours. They will operation with greater independence and accountability, managing lower-volume and moderate to high-sensitivity requests. Additionally, the Overnight Coordinator ensures continuity of operations and provides clear documentation and handoff communication to day teams.
This role entails greater ownership, independence, and accountability, serving as the primary on-site point of contact during off-hours and supporting access control, security protocols, and front-desk operations. They will report to the Manager, Guest Reception.
What You'll Do:
Customer Experience & Front Desk Operations
- Greet employees and authorized guests with professionalism; review access permissions and process identification efficiently
- Deliver a high level of customer service, representing NBCUniversal and Global Security Operations
- Answer phones and respond to email requests in a timely and professional manner
Access Control & Administrative Operations
- Process onboarding and offboarding requests, ensuring accurate access provisioning and removal
- Maintain and monitor access control systems, including badge access, guest entry, and restricted area authorization
- Partner with internal teams and organizations to generate access reports, modify access, and support guest admissions
Overnight Operations & Incident Response
- Serve as the primary on-site coordinator during overnight hours, ensuring continuous operational coverage
- Operate with a high degree of independence, making informed decisions aligned with established protocols
- Monitor for unusual activity and initiate prompt notifications; respond to incidents calmly and effectively with professionalism
- Ensure accuratedocumentation of shift activity, incidents, and follow-ups, providing clear communication handoff to day teams
Operational Support
- Assist with coverage of the Employee Registration office and Executive Security Reception Desk, as needed
- Follow all established processes and protocols while maintaining compliance and consistency
- Actively participate in training programs and apply learned procedures in daily operations