Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
Create and maintain comprehensive technical documentation for voice solutions
Conduct code reviews and ensure adherence to Salesforce best practices and coding standards
Troubleshoot and optimize voice implementations for performance and reliability
Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions
Mentor junior developers and contribute to team knowledge sharing and professional development

Staff Engineer -- Salesforce Developer