Main Responsibilities:

Team Leadership:
- Lead and mentor a team of network security specialists, fostering a collaborative and motivating work environment.
- Organize weekly meetings to assess team performance, address issues, and encourage innovation.
Project and Team Management:
- Act as Squad Lead to coordinate network security projects, ensuring objectives are met within deadlines.
- Manage exceptions and specific client requests while ensuring compliance with security standards and company policies.
Service Delivery Management:
- Ensure the quality and continuity of network security services provided to clients.
- Handle management escalations and client feedback to quickly resolve incidents and concerns.
- Oversee ticket management (incidents and requests), ensuring rigorous follow-up and effective communication with clients.
Technical Expertise:
- Provide technical expertise in the field of network security, staying updated on the latest trends and technologies.
- Act as a technical reference for the team, offering guidance and support in resolving complex incidents.
Continuous Improvement and Reporting:
- Implement continuous improvement processes to optimize team operations and client satisfaction.
- Produce regular reports on team performance, incidents handled, and service levels to inform management and stakeholders..
French and English are mandatory. Portuguese is nice to have.

Network Security Team Leader (French Speaker) | BPCE-IT