The Resident Services Coordinator will report to the Health & Wellness Director. This position is an exempt, salaried position.
Job Overview
Responsible to lead and direct the delivery of non-clinical resident care, ensuring exceptional quality and services, while maintaining compliance with Federal, State, and local regulations, as well as the company’s mission, policies and procedures.
Salary Range: $65,000 - $70,000 Yearly
Responsibilities and Duties
- Oversees resident care team members to include hiring, training, and onboarding
- Provide direct day to day oversight of resident care and ensure service plans are followed
- Partner with the Health & Wellness Director to create and update resident service plans for residents and to identify and proactively respond to changes in condition and service needs
- Develop, monitor, and adjust work schedules for the team to ensure adequate staffing to meet service standards and regulatory requirements; ensure appropriate resources to deliver outstanding resident care while effectively managing salary expenses
- Implement and monitor safety protocols
- Maintain continuous and proactive communications with residents’ family members to promote open dialogue and timely sharing of important information; serve as the first point of contact for residents and family questions and concerns
- Play a leadership role in creating and maintaining resident profiles to establish an understanding of their histories, preferences, and hobbies, and incorporate them into daily interactions and activities
- Implement and monitor adherence to policies and procedures and external regulatory requirements; address issues quickly to ensure consistent compliance
- Develops and manages care team scheduling
- Procures resident supplies
- Participates in and attends all in-service training as scheduled
- Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
- Other duties as assigned