Your Responsibilities:
Strategic IT Partner Ownership
- Own the Supplier Relationship Management (SRM) for a defined set of strategic IT services partners (e.g. cloud and infrastructure services, application services, managed services, development partners).
- Act as the counterpart to senior vendor leadership, driving long-term collaboration and continuous improvement.
- Contribute to define and steer partner strategies, including vendor positioning, consolidation and capability development.
Governance & Performance Management
- Design, run and continuously improve the vendor governance framework: - Operational reviews (service quality, incidents, delivery performance) - Tactical reviews (KPIs, SLAs, financials, demand outlook) - Strategic reviews (roadmaps, innovation, risk, transformation)
- Ensure transparent, data-driven performance management using KPIs, scorecards, and service reporting.
- Lead escalation management, conflict resolution and structured back-to-green plans when performance deviates.