The Global Lead CSO AI Enablement combines the strategic and operational ownership of initial and future AI use cases touching salesforce . Ultimate goal is to maximize customer facing time of sales force and consequently maximize sales by leveraging technology. The role supports the end‑to‑end roll‑out, scaling, and sustained adoption of AI use cases within the global CSO organization of METRO AG. The Manager Sales AI Enablement is responsible for realizing individual country adoption programs end-to-end and acts as interface between the country teams and CSO organization and other central stakeholders.
- Conduct Country Readiness Assessments to evaluate data quality, processes, and user segments
- Execute and operationally lead the roll-out of AI use cases in countries
- Ensure measurable business value realization in each country roll-out
- Monitor the adoption funnel and translate insights into concrete action plans to increase usage
- Work closely with country teams to identify optimization opportunities and translate country needs into structured input for AI product platform
- Support feature prioritization based on business requirements and adoption impact
- Coordinate and localize training and change management materials, ensuring fit for country needs including playbooks, enablement content, and guidance
- Prepare activation packages for each country roll-out
- Drive change management activities together with local and central teams
- Ensure consistent global messaging and communication for AI adoption activities