Job Purpose:
Responsible for the operations of the company, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.
Main Responsibilities:
Business
- Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
- Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
- Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
- Ensure crisis management system is followed as requires to maintain efficient operations.
- Ensure good public relations efforts as requires enhancing and preserving a good company image.
- Focus Drive thru Business
Sales
- Set sales target of the responsible areas and drive sales to ensure achieve target.
- Evaluate sales trends and take appropriate action plan to close the sales gaps.
- Provide input to Area Coach and Restaurant Manager on local programs to maximize the impact of Local Restaurant Marketing.
Customer
- Ensure 100% customer satisfaction at all time.
- Ensure all restaurants operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
- Ensure Area Coach and Restaurant Manager resolves customer complaints in a proper and swift manner.
People
- Take an appropriate employment actions to ensure quality of management and proper staffing levels.
- Lead the team to create, develop and update any related procedures/ systems and operational manual.
- Coach, counsel and develop Area Manager and Restaurant Manager in the achievement of company standards and their personal development plans.
- Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
- Utilize a communication process to ensure all staff is aware of expectations and performance standards.
- Ensure that any government regulations are upheld by all management staff.
Perform other duties as assigned by Operations Director and General Manager.