Oaks Port Douglas Resort are looking for an experienced Conference, Sales & Events Manager to join their team on a full-time basis.
As the Conference, Sales & Events Manager, you will be responsible for leading the Events Team while managing the full sales and event lifecycle from enquiry through to execution. This role plays a key part in driving revenue, achieving conferencing and events targets, and maximising profitability across all events, weddings, conferences, and social functions.
Key Responsibilities Include:
- Qualify event enquiries, ensuring business aligns with availability, strategy, and revenue goals
- Drive sales performance through proactive follow-up, conversion of enquiries, and client relationship management
- Identify key need periods and implement promotional strategies to maximise revenue opportunities
- Prepare proposals, negotiate contracts, and ensure all events are costed to achieve profitability targets
- Monitor event profitability, including managing costs, preparing P&L reporting, and ensuring budgets are met and exceeded
- Maintain accurate sales activity reporting, including conversions, lost business, and pipeline tracking
- Conduct site inspections, client meetings, and actively pursue new business opportunities
- Coordinate and oversee events end-to-end, including being onsite where required to ensure successful delivery
- Serve as the primary point of contact for clients, ensuring exceptional service and seamless event execution
- Liaise with internal departments and external vendors to deliver high-quality events aligned with brand standards
- Actively promote conferencing, events, and food & beverage offerings in line with the annual strategic marketing plan
- Act as a problem solver, managing issues before, during, and after events to ensure client satisfaction