IT Helpdesk Administrator

We are pleased to offer an exciting opportunity for a diligent, professional, and personable IT Helpdesk Administrator to join our team at Minor Hotels Australasia. This full-time role is based at our Corporate Office in Maroochydore QLD.

As a key member of our IT team, you will play a critical role in delivering high-quality technical support across our Corporate Office and hotel network. You will be responsible for maintaining operational systems, managing helpdesk requests, and ensuring minimal disruption to business operations through timely and effective support.

Please note that the successful applicant will be required to travel to our Maroochydore Head Office for initial training.

Key Responsibilities Include:

• Monitor and maintain operational systems to agreed service levels
• Manage and prioritise Helpdesk tickets and support requests
• Restore normal service operations quickly with minimal disruption
• Implement minor enhancements to existing systems where appropriate
• Maintain accurate daily service level reporting
• Develop and maintain strong relationships with Corporate and Hotel teams
• Work both autonomously and collaboratively within a small team
• Participate in rostered after-hours on-call support as required
• Continuously build knowledge of systems, products, and support processes