The Central Contact Center Administrations (CCCA) team is responsible for supporting multiple Marketing Contact Center operations. The team ensures smooth daily administration, accurate lead management, efficient data entry, CRM operations, and reporting to facilitate business decision-making and drive growth. By working across centers, CCCA provides centralized operational excellence, ensures data quality and compliance, and partners with both internal and external stakeholders to strengthen communication, streamline processes, and enable analytical marketing evaluation.
Key Responsibilities
- Execute daily operational tasks, including lead assignment, incentive issuance, booking processing, payment link creation, refund submissions, and data tracking.
- Perform accurate data entry, maintain Salesforce records, and ensure up-to-date assignment tracking.
- Respond professionally and promptly to inquiries via multiple communication channels.
- Provide admin support for routine and ad hoc tasks and projects.
- Follow SOPs to ensure compliance and service quality.
- Generate routine reports (daily, weekly, monthly) and fulfill ad-hoc data requests as assigned.
- Monitor workflows for errors or discrepancies and escalate issues to senior team members.
- Provide general administrative assistance to the team, including office duties and support to the Marketing Management Team.
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