Lead and oversee housekeeping and laundry operations, ensuring consistently high standards of cleanliness, safety and presentation throughout the hotel
Ensure compliance with brand standards as well as health, safety and hygiene regulations across all guest and back‑of‑house areas
Plan staffing levels, support departmental budgeting and monitor costs to ensure efficient and responsible use of resources
Lead, motivate and develop the housekeeping team, fostering engagement, performance and continuous improvement
Work closely with Front Office and other departments to deliver seamless guest experiences and manage feedback or service issues proactively
Oversee inventory, linen, uniforms, amenities, equipment and supplier coordination to maintain quality and operational efficiency
Drive continuous improvement of housekeeping standards, processes and ways of working, with a strong focus on detail, consistency and guest perception