The success of AVC rests upon the quality and integrity of our brand. The role of the Customer Services Supervisor is to handle key issues around customer relations and, summarized as follows:
Customer Relations: ensure complaints are addressed in a timely and conclusive manner. This includes all complaints relating to Club Points Ownerships, issues involving regulatory agencies such as Consumer Protection Board, issues involving arbitration, local courts and other sensitive issues as deemed appropriate by AVC functional heads. The Customer Services Manager will execute both reactive and proactive strategies in conjunction with the Marketing, Preview Centres and Club Services departments to address Guests and Club Points Owners’ complaints.
Resolutions: As directed by Senior Customer Services Manager& Assistant Customer Services Manager, you will assist in the review of: (1) marketing materials, including contest entry slips, direct mail pieces, Owner Referral material, and the administration of submissions to various jurisdictions as required; and (2) collateral used at Preview Centres, including Disclosure Statement, T-Sheet, Owner’s Acknowledgement, Wall Boards, etc.
Key Responsibilities: