Prescription Processing:
- Accurately and efficiently fill prescription orders. Filling via vials or blister packing
- Measure dosage of medications, according to prescription orders
- Understand regulatory requirements for filling and labeling prescriptions.
- Assist with both inbound and outbound phone calls.
- Identify which calls can be addressed independently and which require redirection to a pharmacist (e.g., new prescriptions, medication consultations).
- Troubleshoot delivery concerns and communicate issues effectively to customers, pharmacies, or peers.
Customer Interaction:
- Understand HIPAA privacy rules and ensure proper communication and paperwork completion.
- Verify patient information (name, address, date of birth, insurance, etc.), number of prescriptions and coordinate consultations with pharmacists.
Documentation and Delivery:
- Follow protocol for pharmacy deliveries via internal or external couriers, including outbound calls to confirm receipt.
- Batch reconcile deliveries within the pharmacy system and file paperwork according to policy.
- File all documentation according to policy and/or law.
Inventory and Maintenance:
- Maintain appropriate stock of vials, lids, printer paper, and labels, and communicate low stock issues.
- Assist Inventory Technician with out-dates and proper shelf maintenance monthly.
- Maintain a clean working environment, including personal space and entire premises (e.g., trash removal, cleaning shelves, floors, bathrooms, counters, and breakroom).