Tasks include but not limited to:
- Manage incoming telephone calls, emails and faxes, providing excellence in customer and client service;
- Accurate referral data entry and maintenance of client files in HMS case management system(s);
- Support teams with customer interactions as required;
- Manage all incoming and outgoing mail, deliveries and courier orders;
- Liaison with building management and external contractors to coordinate office cleaning and repairs; maintaining a safe and clean work environment.