mlcoa - Operations Manager - South Australia

Reporting to the GM South Australia, this role is responsible for leading all operational functions across the SA business, including reception, customer service and invoicing.

This is a hands-on leadership role for someone who is genuinely motivated to learn every part of the operation, understand each task in detail, and become the trusted expert across the full service delivery model. You will play a key role in strengthening team stability, supporting revenue growth, and ensuring a consistently high standard of service for medical specialists, referrers, customers and patients.

This role will suit an Operations Manager who is not only outcomes-focused, but who takes genuine pride in building strong teams, understanding the detail, and contributing to a workplace where people want to stay and succeed.

If you are looking for a role where you can lead with purpose, create stability and make a meaningful impact, we welcome your application.

The SA Operations Manager is responsible for:

Leadership & Team Culture

• Build a stable, engaged and accountable team environment
• Lead with transparency, consistency and genuine care
• Provide day-to-day leadership support, coaching and direction
• Foster a culture aligned to mlcoa’s values of empathy, inclusion and collaboration

Operational Excellence

• Oversee end-to-end operations to ensure efficient, high-quality service delivery with a keen attention to detail
• Develop a deep, working understanding of all roles within the team
• Identify opportunities to optimise processes within a well-established framework, passionate about continuous improvement and innovation
• Ensure performance is aligned to KPIs and service expectations

Stakeholder & Service Delivery

• Support a seamless experience for medical specialists, referrers, customers and patients
• Build and maintain strong, professional relationships with key stakeholders
• Actively manage issues and escalations with care, confidence and professionalism

Performance & Accountability

• Drive accountability across the team with clear expectations and follow-through
• Contribute to revenue growth through operational effectiveness
• Identify and mitigate operational risks proactively
• Passionate about continuous improvement and innovation