We are seeking a proactive and customer-focusedApplication Support Analyst to join our team. This role is responsible for delivering high-quality support for business applications, ensuring optimal performance, reliability, and user satisfaction. The successful candidate will play a key role in incident management, system maintenance, configuration, and continuous improvement initiatives to enhance service delivery and operational outcomes.
Key Responsibilities:
- Provide accurate and prioritised support to internal users across business applications, ensuring timely resolution of incidents and restoration of services.
- Manage application issues, service requests, and enhancements using approved tools and processes, including conducting root cause analysis and supporting major incident resolution.
- Perform routine system maintenance tasks such as patching, backup verification, and user account audits, ensuring system configurations align with business requirements.
- Maintain comprehensive application documentation and uphold data integrity across supported systems.
- Deliver exceptional customer service through regular face-to-face and virtual interactions, while empowering business units with application knowledge and support.
- Ensure compliance with governance, quality, and data security standards, and actively contribute to innovation and continuous improvement initiatives.
- Respond professionally to stakeholder queries, maintaining a strong customer focus and a commitment to service excellence.